I was sent money via Zelle. Unfortunately, my bank is not supported, so I had to call support and was put on hold a few times and transferred to a higher tier of support. I was in the que for over 30 minutes. In the end the transfer was cancelled and sent via another application. You can see that the high reviews are all for supported banks but if your bank isn’t supported you are SOL. It may take a little longer receive or send money with other apps such as PayPal or Venmo but at least you know that it will get delivered, and there’s comfort and security in knowing that it will.